Customer Relationship Management (CRM) is a tool that allows you to simplify the management of quotations from direct channels (such as email, telephone or walk-in), while improving the user experience of your guests. In fact, with just a few clicks, you can turn several offers into a single proposal that can be sent by email or WhatsApp, creating a real mini-site that makes the booking process simple and attractive.
The Agenda tool allows you to monitor the status of enquiries, quotes and messages, with the possibility of interacting with customers in real time via Chat. You can also consult statistics, monitor current and planned activities, and keep track of payments and deadlines. With the Quote tool you can create a customised quote or multiple quotes in just a few clicks.
CRM Blastness allows you to create an emotive mini-site with a graphic layout that matches the brand identity of the property's official website, allowing guests to navigate through the different room types, their services and photos, guaranteeing immediate and effective communication of the property's strengths.
The multi-channel mode allows quotes to be sent via email and WhatsApp, making the booking process smoother and more immediate. Chat functionality allows operators to interact with potential customers in real time, improving conversion rates. To ensure constant interaction at every stage of the stay, from booking to check-out, emails can also be automated.
